Warranty Procedure:

1. On receipt of claim, Customer has to log complaint through email on [email protected] with photograph & scan copy (Original Bill & Warranty card)etc.

2. Neo wheels agree to repair or replace at its sole discretion, without charge, any Neo Wheels product which is written & no examination, shows that the said Product has failed in normal use & Service due to defects in materials & for workmanship.

3. Warranty periods will commence only from the date of purchase of new wheel therefore the date of replacement wheels under warranty will not alter the warranty period.

Warranty Inclusions :

1. Life time Limited structural warranty of structural failure like crack formation without having any impact & leak failure due to any portion of the wheel leading to malfunction of wheel due to metallurgical & manufacturing defect.

2. For painted finished wheels for periods of 12 months on the coated surface from the date of sale to the customer.

3. Wobbling / vibration due to run out & balancing related issues of the wheel cover under warranty if reported within 7 days from the date of sale to the customer.

Warranty Exclusion:

1. This warranty is solely for the original buyer of any Neo Wheels Product for the period set forth. Transfer of the title by the buyer voids warranty.

2. This warranty does not extend or apply to any Neo Wheel product which has been subjected to misuse, abuse, neglect or negligence Any damage caused through improper usage of tools while mounting the tyre on the wheel is not covered.

3.This warranty does not extend or apply to any unit which has been repaired or altered at any place other than authorised Neo Wheel dealer.

4. Neo Wheels won't be liable for any loss, damage, incidental or consequential damages of any kind, whether based upon warranty, contract or negligence & arising in connection with the Sale, use or repair of the product.

5. The warranty does not cover any accidental damages, Pothole damage like front/rear Flange bend or crack, Corrosion due to chemical / harsh cleaning agents application during cleaning.